FAQs

PRODUCTS AND PLACING AN ORDER

Q: Are all of your products available online?
A: Most of our products and custom options are available online, however not all pieces are shown. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture.

 

Q: Do I need to create an account to order online?
A: For your convenience, Alfred Home provides guest checkout - no account is needed to order online.

Q: How can I ensure the furniture I am ordering fits in my home?
A: It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit.

Q: Do you offer in-home design consultations?
A: Alfred Home Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Visit your local store today to schedule your complimentary design consultation!

Q: Does Alfred Home warranty its merchandise?
A: At Alfred Home, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. Alfred Home warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Learn more about purchasing Worry-Free Protection Plans.

PAYMENTS & PAYMENT OPTIONS

Q: How is tax applied to my order?
A: Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.

Q: What forms of payment do you accept?
A: We accept the following: VISA, MasterCard, Discover, American Express, the Alfred Home Credit Card (Archarge) as well as Alfred Home Gift Cards and checks (by phone or in-store) and cash (in-store only).

Q: Can I purchase or redeem an Alfred Home Gift Card online?
A: To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Unfortunately, we cannot transact Alfred Home Gift Cards online at this time.

Q: How do I apply for an Alfred Home Credit Card?
A: Apply for the Alfred Home Credit Card online or visit your local store to fill out an application in person.

Q: Where can I find more information about my Alfred Home Credit Card account?
A: To find more information around your Alfred Home Credit Card account, please click here.

DELIVERY & SHIPPING

Q: My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?
A: Merchandise in our warehouse cannot be held more than 90 days. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged.

Q: Can I pick up my merchandise at my local store?
A: Floor samples and select décor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online.

Q: Can I pick up my merchandise at the distribution center?
A: We do not offer pick-ups at our distribution center.

Q: Will I receive all of the items on my order at the same time?
A: Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. If you placed your order in a store, contact your Design Consultant. For all other orders, contact Alfred Home by phone at 866.427.4287 or email support@AlfredHome.com. Additional information about Delivery & Shipping.

Q: Will my merchandise be assembled at the time of delivery?
A: Furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery will be delivered using our White Glove Delivery Service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly.

Q: Does someone need to be home to accept my delivery?
A: Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

Q: What if I have an issue during or after my delivery?
A: Contact Alfred Home by phone at 866.427.4287 for Returns & Exchanges, or other questions.

Q: Do you ship to Canada or other international destinations?
A: Deliveries to Canada, U.S. territories, and international destinations require custom quotes and order subtotals must be $7,000 or more. Please contact Alfred Home for details.

Q: What if my items do not fit upon delivery?
A: It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit. Please note that if your item does not fit in your home, there will be a 10% restocking fee and the delivery fee will not be refunded.

ORDERS AND ORDER STATUS

Q: How can I check on the status of my order?
A: To review the status of your order, please click here.

Q: Can I change my order?
A: If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. For all other orders, contact Alfred Home by phone at 866.427.4287 or email support@AlfredHome.com.

RETURNS & EXCHANGES

Q: What is the return/exchange policy?
A: Learn more about Returns & Exchanges.

Q: Can I return an item to a store location?
A: Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Items delivered by Alfred Home or a third-party shipping partner must be returned in the same manner. Please contact Alfred Home to coordinate the return of furniture and purchases made on AlfredHome.com.

Q: What if my item(s) does not look like what I saw in the store or online?
A: Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

We make every effort to display the colors of our products accurately on the website. However, the actual colors you see will depend on your computer monitor.

GIFT REGISTRY FAQs

Q: What is MyRegistry.com?
A: We have partnered with MyRegistry.com to offer our customers the ability to create complimentary gift lists and registries on AlfredHome.com to share with their families and friends.

Q: How do I create a registry?
A: You can get started by visiting our Gift Registry, where you’ll follow the simple steps to create a login and registry. Please note, your MyRegistry login will be separate from your AlfredHome.com login.

Q: What can I register for?
A: You can currently register for décor items across AlfredHome.com, including but not limited to select lighting, mirrors, dinnerware, serving pieces, glasses and barware, bedding, pillows and pillow covers, throws and blankets, candles, vases, wall art, and decorative accents and accessories. If you can register for an item, you will see a “Add to Registry” button on its product page.

Q: How do I add products to my registry?
A: As you browse AlfredHome.com, just click the “Add to Registry” button on any product page, making sure to select the quantity, color, and size before adding the item to your gift list.

Q: How do gift buyers make an online purchase from my registry?
A: Your online gift registry is accessible from any desktop computer or mobile device. Your friends and family can find your registry by using your custom link, or by searching your first and last name on our Gift Registry. The checkout process is the same as any other purchase on our website.

Q: What if I want to purchase a gift from an actual store (not the website)?
A: We suggest printing the registry page and bringing it with you when visiting the store. Also, make sure to click “Mark This Gift as Purchased” on the registry online, so other gift buyers will know not to purchase it.

Q: How can I get help with my gift registry?
A: The MyRegistry customer service team is available seven days a week between the hours of 8 am and Midnight EST. They can assist registrants and gift buyers via live chat on MyRegistry.com or by calling 201.886.1000.

EMAIL AND CATALOG SUBSCRIPTION

Q: How do I request a catalog or sign up for email or remove my name from your mailing list?
A: To be added to our postal or email mailing list, sign up here. To be removed from our postal mailing list, unsubscribe here. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.

Q: Will you share my email, home, or business address with other companies?
A: We respect and appreciate that not all guests may want to share information with other select companies. If you do not want Alfred Home to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies.

ABOUT ALFRED HOME

Q: Do you have a program for Interior Designers?
A: Yes. Join our Alfred Home Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods.

Q: How can I request a donation?
A: Please send all requests to support@AlfredHome.com.